Refund Policy

Debt Fix adheres to policies and procedures it believes are socially and financially responsible for its client's.

Accordingly, we have developed our own in-house policy we term the ‘No Fix, No Pay' policy.

Debt Fix offers many financial services and products, but the ‘No Fix, No Pay' policy relates only to our debt agreement product, also known as a ‘Part IX Debt Agreement'.

As with all refund policies there are some terms and conditions, as follows;

1. Debt Fix will charge an application fee prior to your debt agreement's commencement. The amount of the fee will vary from client to client, however it is clearly identified in the application documentation, and agreed upon by you.

The ‘No Fix, No Pay' applies to any monies paid by you (our client) to Debt Fix Pty Ltd (or via an agent of Debt Fix) in relation to the aforementioned application fees

2. If your creditors elect to reject your debt agreement proposal, and this sometimes happens, we will discover why your creditors rejected it and communicate this to you. If possible, we will adjust your proposal and then resubmit your application with your permission. Please note it is very rare for a Debt Fix debt agreement proposal to be rejected on the first occasion and even rarer still on the second.

3. If you choose to withdraw from the process and decide not to resubmit your proposal against our recommendations, we reserve the right not to refund your fees. Please keep in mind it may take several attempts to get your proposal accepted.

4. If you decide you want to withdraw from the process altogether for any reason prior to the start of your debt agreement, we reserve the right not to refund your fees as we need to account for our basic costs. Nevertheless as a gesture of goodwill we will not enforce any unpaid application fee.

5. If we consider you have contributed in any way to the failure of your debt agreement proposal in the voting stage (i.e. the time before your debt agreement is accepted by your creditors) we reserve the right not to refund your fees.

Examples of where we may consider that you have contributed to the failure of your debt agreement proposal include (but not limited to), the following:

1. If you dishonored / did not pay any portion of the application fee in the voting period.
2. You have been previously bankrupt and failed to disclose this to us
3. You have supplied misinformation or false information to us
4. You have not been completely transparent with your disclosures

6. Once your arrangement is approved and running the ‘No Fix, No Pay' Policy does not apply.

Please note Debt Fix has an above industry average success rate with over 98% of the Debt Agreements we submit being approved first time.

Agreements that are rejected are usually for reasons beyond Debt Fix's control and mostly due to reasons such as our client forgetting to tell us something important. Nevertheless, we never enforce any residual or unpaid application fee.

We believe the ‘No Fix, No Pay' Policy is a fair policy. The policy exists because, unlike some other companies that do not have a refund policy or will charge you a non-refundable application fee, Debt Fix feels you shouldn't be disadvantaged after speaking to us - especially in light of the fact that you are looking for financial assistance.

If you read this policy and are still unclear or just want to ask a question please call us on 1300 332834 or email help@debtfix.com.au