Website Privacy Policy
Debt Fix is committed to protecting your privacy.
Debt Fix undertakes that it will treat all personal information provided to it in accordance with the National Principles for the fair handling of personal information, pursuant to the Privacy Act 1998 (as amended). If you have any questions at all regarding the collection, storage, use or disclosure of your personal information by Debt Fix , please phone the Debt Fix in the first instance, or use the 'contact us' button on this web site.
Debt Fix may release information about you where there is a duty to the public to disclose that information, where we are required by law or where the interests of Debt Fix require disclosure. However, Debt Fix will not sell or disclose your information to any individual or entity outside Debt Fix group companies or approved business partners without your permission.
Information We Collect
Two types of information are collected:
- Personal, or "individually identifiable," information you provide to us; and
- Standard web server/visitor traffic information, commonly referred to as "aggregate information," regarding overall website traffic patterns. Normally, web servers collect this type of basic information as part of their web log processes. We only use this information for statistical, reporting and website administration and maintenance purposes. It is not used in a way that individually identifies you, and we do not report on individual users.
Collection and use of Personal Data
Debt Fix does not collect or record personal information, other than information you choose to provide through the online forms on this website.
If you do submit online forms containing personal information, we will use that information to respond to your message. The main purpose of collecting and using personal information submitted through our site is to respond to customer enquiries or feedback from this site. The information gathered will only be used to complete your request unless specifically stated on a particular form.
Information provided by you will be handled in accordance with Australian privacy laws. We maintain strict privacy standards and procedures with a view to preventing unauthorised access to your data by anyone other than Debt Fix .
Email addresses and any other contact details you provide will not be added to a mailing list without your consent.
Recording and monitoring telephone conversations
On occasion, Debt Fix may monitoring (listening in to), or recording of telephone conversations.
If a call is to be recorded or monitored, we will tell you at the beginning of the conversation so that you have the chance either to end the call, or to ask to be transferred to another line where monitoring or recording does not take place if this is available.
Debt Fix may monitor or record conversation:
- to protect you in your dealings with the organisation, for example to record your instructions to a stockbroker
- to provide a record in the event of a dispute about the transaction
- to improve customer service, for example, monitoring training or coaching of staff who handle telephone calls
Third Party Information
We will not disclose your personal information to a third party without your consent, unless we are required or authorised to do so by law or other regulation. In the unlikely event of an investigation into suspected unlawful or improper activity, a law enforcement agency or government agency may exercise its legal authority to inspect the web server's records (eg. in relation to hacking or abusive messages).
Cookies
We do not use cookies on our site. A cookie is a block of data that is shared between a web server and a user's browser. Cookies give the server information about a user's identity and website visiting patterns and preferences. You can find more information about cookies at the Microsoft website.
Security of your Personal Data
The protection of personal privacy is a priority of Debt Fix .
This website does not provide facilities that guarantee secure transmission of information over the internet. You should be aware that there are risks in transmitting information across the internet, including online forms and email. If you are concerned about conveying sensitive or personal material to Debt Fix over the internet, contact us by telephone to discuss the matter.
Amend/update information
If you believe that any information held by us about you is incorrect or incomplete you should contact us to amend this information. Any information which is found to be incorrect will be corrected as soon as possible.
Access Rights
You have the right to access personal data that is held about you. To obtain a copy of your personal information we hold, please call us or fill in our online contact form.
Notification of changes to the Privacy Statement
Debt Fix may change the content or services found on our website at any time without notice; consequently our Privacy Statement may change at any time also without notice.
Web Site
When you request information through this web site, we need to know your e-mail address or, where you wish it to be sent by post, your name and postal address. We use this to send to you the information you request in the form that you require.
When you send feedback we ask for your e-mail address and telephone number in order to thank you for your contribution and request more information if required. If you provide feedback to us you agree that information shall be deemed to be non-confidential and Debt Fix may use such information on an unrestricted basis
The information that Debt Fix may collect from you will be held by Debt Fix , Debt Fix 's agents, and Debt Fix 's Internet Service Provider to enable you to access this web site. You may request access to and correction of your information at any time. If you wish to change or delete any of the information you have entered whilst visiting our web site email Debt Fix via the 'contact us' button on this web site.
These terms and conditions relate to the use of this web site and are governed by the laws in force in the State of New South Wales , Australia. Unauthorised access of this web site and associated software is unlawful and may result in legal proceedings.