Information We Collect
Two types of information are collected:
Personal, or "individually identifiable," information you provide to us; and Standard web server/visitor traffic information, commonly referred to as "aggregate information," regarding overall website traffic patterns. Normally, web servers collect this type of basic information as part of their web log processes. We only use this information for statistical, reporting and website administration and maintenance purposes. It is not used in a way that individually identifies you, and we do not report on individual users.
Collection and use of Personal Data
Debt Fix does not collect or record personal information, other than information you choose to provide through the online forms on this website.
If you do submit online forms containing personal information, we will use that information to respond to your message. The main purpose of collecting and using personal information submitted through our site is to respond to customer enquiries or feedback from this site. The information gathered will only be used to complete your request unless specifically stated on a particular form.
Information provided by you will be handled in accordance with Australian privacy laws. We maintain strict privacy standards and procedures with a view to preventing unauthorised access to your data by anyone other than Debt Fix.
Email addresses and any other contact details you provide will not be added to a mailing list without your consent.
Recording and monitoring telephone conversations
On occasion, Debt Fix may monitor (listening in to), or record telephone conversations.
You can assume that all calls made into Debt Fix are recorded or monitored and , we will tell you at the beginning of the conversation so that you have the chance either to end the call, or to ask to be transferred to another line where monitoring or recording does not take place if this is available.
Debt Fix may monitor and /or record telephone conversations for a number of reasons (including but not limited to);
- to protect you in your dealings with the organisation, for example to record your instructions
- to provide a record in the event of a dispute
- to improve customer service, for example, monitoring, training or coaching of staff who handle telephone calls
Third Party Information
We will not disclose your personal information to a third party without your consent, unless we are required or authorised to do so by law or other regulation. In the unlikely event of an investigation into suspected unlawful or improper activity, a law enforcement agency or government agency may exercise its legal authority to inspect the web server's records (eg. in relation to hacking or abusive messages).
How can you make a privacy complaint?
You can use our contact details to notify us of any privacy concerns you have against us. Debt Fix will promptly acknowledge your complaint and give you a timeframe for when we will respond. Debt Fix will investigate and resolve your complaint within 30 days of receiving it. If more time is needed, we will notify you and provide a new timeframe.
While we aim to resolve any concerns you may have, you can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC is the independent regulator for privacy and freedom of information. The OAIC can be found at www.oaic.gov.au and their contact are as follows:
Phone: 1300 363 992 (Mon–Thurs 10am–4pm AEST/AEDT)
Post: GPO Box 5288 Sydney NSW 2001